- Ensure documentation is accurately processed, distributed and released to carrier, customers and agents in a timely manner.
- Obtain and create quotes for shipments and source best airline of transportation.
- Communicate with overseas agents to ensure proper pre-alerts and documentation.
- Track and trace shipment and provide updates to clients.
- Uphold a strong and professional relationship with airlines, transportation agencies and sales.
- Demonstrate an emphasis on customer satisfaction.
- Maintain shipment files and ensure billing is completed within a timely fashion.
- Must have an understanding of TSA regulations
